General Information

Country
Canada, United States
Department
BILLING
Date
Monday, April 7, 2025
Working time
Full-time
Ref#
20008641
Job Level
Executive Manager
Job Type
Experienced
Job Field
BILLING
Currency
CAD - Canada - CA
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search.  

Description & Requirements


ABOUT US:

At Xerox Canada Ltd., we pride ourselves on delivering exceptional products and services that enhance our customers' experiences. As a leader in the document technology industry, we are committed to fostering strong relationships with our clients and continuously improving our customer service standards. We seek a dynamic Billing Leader to join our team and help us achieve our mission.


OVERVIEW:

The Billing Leaders will lead the billing department, ensure accurate and timely invoicing, and oversee the development and implementation of billing policies, procedures, and systems. This role will collaborate closely with Finance, Operations, and the Customer Service team to optimize billing workflows, improve processes, and ensure compliance with industry standards and Xerox regulations.


KEY RESPONSIBILITIES:

  • Lead, manage, and mentor the billing team (both internal and partner lead) to ensure accurate, efficient, and timely invoicing for all clients and customers.

  • Oversee the development and implementation of billing policies, procedures, and best practices.

  • Ensure all billing processes comply with company guidelines, contracts, and regulations.

  • Collaborate with Origination, Customer Relations, and Operations teams to resolve billing discrepancies, address client inquiries, and support revenue recognition.

  • Conduct regular audits of billing practices and accounts to ensure accuracy and completeness.

  • Monitor key performance indicators (KPIs) related to billing, total contracts billed, and invoice accuracy.

  • Work closely with senior management to identify and implement process improvements that drive operational efficiency.

  • Manage customer escalations related to billing issues, ensuring timely and effective resolution.

  • Lead the development of reporting tools and dashboards to provide transparency into billing performance and financial metrics.


QUALIFICATIONS, SKILLSETS & EXPERIENCES:

  • 5+ years of experience in billing or revenue management, with at least 3 years in a leadership role.

  • Strong PC and systems literacy eg. in Excel, Word, Siebel

  • Proven track record of managing a high-performing team and fostering a collaborative work environment.

  • Exceptional problem-solving, analytical, and organizational skills.

  • Strong attention to detail and accuracy, with the ability to manage multiple priorities effectively.

  • Excellent communication and interpersonal skills, with the ability to interact with senior executives, team members, and clients.




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