General Information

City
Baltimore, Bel Air, Perry Point, Wilmington
State/Province
Delaware, Maryland
Country
United States
Department
DELIVERY_ACCOUNT_OPERATIONS
Date
Thursday, May 2, 2024
Working time
Full-time
Ref#
20033154
Job Level
Individual Contributor
Job Type
Experienced
Job Field
DELIVERY_ACCOUNT_OPERATIONS
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
43,320
Annual Base Salary Maximum
86,640
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

 

Overview:

Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets. 


To interact with customers on a daily basis providing, project quotes, scoping projects, manage suppliers. 

 

Major Responsibilities:

The Document advisor is accountable for the following main responsibilities:   

  • To act as primary source of advice for all document production and/or communication needs of the client. 
  • To understand the clients’ business goals and communication challenges in order to identify and deliver innovative, value-added solutions.  
  • To build and maintain a partnership with the client at all levels that ensures the role becomes primary and central source for trusted advice for all document production and communication needs of the client business units.  
  • Implement the document management strategies and solutions, developed in partnership with the client, which ensure the delivery of a cost-effective product or communication technique, that is appropriate for the client's business requirements.  
  • Advise clients on the best production methods to ensure document effectiveness, efficiency and quality.  
  • Meet or exceed agreed SLA measures for the client and Xerox.  
  • Support functions to re-engineer client processes to yield improvements, using appropriate Lean Six Sigma techniques.  
  • Build & maintain external supplier relationships as appropriate.  
  • Able to negotiate on cost and delivery timescales within the context of the project.  
  • Able to articulate a client’s business goals and objectives, the impact of their business environment and business issues. 

Knowledge and Skills:
  • Detailed understanding of print production methods / processes / project management.
  • Detailed understanding of relevant industry and its production methods / processes (see Additional Requirements section for specific Document Advisor roles).
  • Experience with commercial (litho and web) / transaction print / digital print / Print-on-Demand / graphic communications / forms design / direct mail - as applicable by responsibility.
  • Experience of working in a corporate client account management role, developing and building relationship, resolving issues, working strategically to meet business goals.
  • Experience in working autonomously.
  • Familiar with Premedia / Prepress techniques• Relevant industry / sector application knowledge (for example direct mail in Financial Services sector)

Additional Benefits:
  • Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
  • Paid time off, plus holidays and personal days.
  • Substantial growth opportunities for future career development within a supportive and collaborative company culture.

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