Xerox

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional production service technicians to delight our customers. 

Primary Responsibilities: 

• Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction. 
• Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.  
• Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software. 
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.  
• Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices.  

Skills and Qualifications: 

• Senior Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran. 
•  Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.  
• Valid driver's license, appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.  
• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday.  Safety is our top priority especially around electrical components.  
• Useful certifications for this role:  

Here’s what success looks like in the first 60 days: 

• You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories: 
• Comprehensive understanding of our company and customer service culture  
• Clear expectations in reference of call load, territory alignment and client satisfaction 
• Thorough knowledge base of the equipment and inventory needs to support your territory. 
• Actively and correctly completing service calls independently.  

Additional Benefits: 

• Substantial growth opportunities for future career development within a supportive and collaborative company culture. 
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching. 
• Paid time off, plus holidays and personal days 

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