General Information

City
Bristol, Middlebury, New Haven, Shoreham, Vergennes, Weybridge
State/Province
Vermont
Country
United States
Department
PROFESSIONAL_SERVICES_CONSULTANCY
Date
Wednesday, May 1, 2024
Working time
Full-time
Ref#
20033021
Job Level
Individual Contributor
Job Type
Experienced
Job Field
PROFESSIONAL_SERVICES_CONSULTANCY
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
50,000
Annual Base Salary Maximum
85,000
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Overview: 
Competitive Computing, Inc. (C2), A Xerox Company, is seeking a PC Helpdesk Support Engineer to join our expanding team in Washington County, VT. As a PC Helpdesk Support Engineer, you will have familiarity with end-user devices focused on PC and Windows 10 clients as well as familiarity with Macs, tablets, smartphones a plus. Responsibilities will include providing deployment, support, and repair services for end-user computing environments for our clients. 
 
Responsibilities: 
  • Participate as part of a team responsible for the end-to-end delivery of infrastructure solutions to meet customers’ business needs, focused on end-users and end-user computing devices 
  • Collaborate routinely with customer-nominated representatives to accomplish assigned tasks 
  • Provide excellent customer service directly to our clients’ end-users 
  • Stay up to date regarding changes in technology   
  • Disassembling equipment, wiring, and support tools in a safe manner. 
  • Performing inventory management on equipment, wiring, and accessories. 
  • Deploy, support, and repair end-user computing for our clients’ end-users 

Desired Skills: 
  • Bachelors Degree in Information Technology or extensive related field experience
  • 2-4 years of hands-on PC hardware experience 
  • Ability to diagnose and resolve technical problems, both hardware and software 
  • Ability to deploy batches of PCs in adherence of a master rollout procedure and schedule 
  • Well organized and works collaboratively with attention to detail and documentation 
  • Thrive in a fast-paced, multi-faceted environment requiring multi-tasking and time management 
  • Confident, yet willing to seek advice from teammates or vendor partners 
  • Develop and maintain a high level of competency with supported technologies 
  • Dell and Apple industry certifications 
  • Experience and skills in many of the following areas: 
  • PC deployment and helpdesk tools 
  • Troubleshooting / scanning 
  • PC image rollouts 
  • Patch management 
  • Ticketing system for tracking and managing trouble tickets 
  • Microsoft Windows Operating Systems 
  • Microsoft products including Microsoft 365 
  • PC, server and network hardware and software 
  • Active Directory and Group Policy management awareness 
  • Anti-virus and malware tools 
  • LAN / WAN / Wireless networking hardware and software 
  • VMware Virtual Infrastructure and storage solutions a major plus 
  • In-depth working knowledge of camera and lighting techniques. 
  • Strong working knowledge of audiovisual editing equipment and software. 
  • Excellent computer and troubleshooting skills. 
  • Creativity, attention to detail, and flexibility. 
  • Strong communication, customer service, and organizational skills. 
  • The ability to sit or stand for long periods of time. 
  • Physical fitness to transport and set up equipment. 
  • Good hearing and eyesight. 
  • Excellent customer relationship skills 
  • Effective communication skills 
  • Ability to adapt in a fast-paced team environment 
  • Proficient in Microsoft Office 

Requirements: 
  • Valid Driver’s License with a relatively clean driving record 
  • Frequent local travel to clients for meetings and onsite work 
  • Prolonged periods of sitting at a desk and working on a computer 
  • Must be able to lift 15 pounds at a time 

Benefits and Compensation: 
  • Competitive compensation  
  • Comprehensive benefits offerings (including medical, dental, vision, life insurance)  
  • Retirement Plan – 401k 
  • Paid holidays, personal choice days, and paid time off  
  • A culture that offers flexibility and a healthy work-life balance  
 
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