General Information

City
Ottawa
State/Province
Ontario
Country
Canada
Department
DELIVERY_ACCOUNT_OPERATIONS
Date
Monday, February 26, 2024
Working time
Full-time
Ref#
20032337
Job Level
Individual Contributor
Job Type
Experienced
Job Field
DELIVERY_ACCOUNT_OPERATIONS
Seniority Level
Associate
Currency
CAD - Canada - CA
Annual Base Salary Minimum
30,840
Annual Base Salary Maximum
61,680
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search.  
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Scope:
    
To interact with customers on a daily basis providing, document advising, and quoting of print related projects.

Schedule:

Monday through Friday - Day shift

Location:

Onsite with client at Ottawa University

Responsibilities:

  • To act as primary source of advice for all document production and/or communication needs of the client
  • To understand the clients’ business goals and communication challenges in order to identify and deliver innovative, value added solutions
  • To build and maintain client relationships, that ensure the role becomes the primary and central source for trusted advice for all document production and communication needs of the client business units
  • Implement the document management strategies and solutions, developed in partnership with the client, which ensure the delivery of a cost effective product or communication technique, that is appropriate for the client’s business requirements
  • Rationalize and consolidate deliverables, identify and develop opportunities for cost savings and process improvements
  • Advise clients on the best production methods to ensure document effectiveness, efficiency and quality
  • Meet or exceed agreed SLA measures for the client and Xerox.
  • Maintain client satisfaction / resolve queries / issues
  • Managing stock and budgets to optimum levels where appropriate
  • Support functions to re-engineer client processes to yield improvements, using appropriate Lean Six Sigma techniques
  • Maximize financial efficiencies (including tax – VAT) for the client and Xerox
  • Collate relevant management information as specified
  • Build & maintain external supplier relationships as appropriate
  • Able to negotiate on cost and delivery timescales within the context of the project
  • Manage document lifecycle/production from concept to delivery to meet client requirements and corporate standards

Knowledge and Skills:

  • Bilingual – French and English
  • Detailed understanding of print production methods / processes / project management
  • Detailed understanding of relevant industry and its production methods / processes (see Additional Requirements section for specific Document Advisor roles)
  • Experience with commercial (litho and web) / transaction print / digital print / Print-on-Demand / graphic communications / forms design / direct mail - as applicable by responsibility
  • Experience of working in a corporate client account management role, developing and building relationship, resolving issues, working strategically to meet business goals
  • Familiar with Premedia / Prepress techniques
  • Relevant industry / sector application knowledge - for example direct mail in Financial Services sector
  • Valid Driving license

#LI-KR1
< Go back