General Information

City
Jaraguá do Sul
State/Province
Santa Catarina
Country
Brazil
Department
DELIVERY_ACCOUNT_OPERATIONS
Date
Friday, April 19, 2024
Working time
Full-time
Ref#
20033046
Job Level
Individual Contributor
Job Type
Experienced
Job Field
DELIVERY_ACCOUNT_OPERATIONS
Seniority Level
Entry Level

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Purpose:
•  * Added to Job Family Service Delivery - CR in scan/refresh process
•  The role holder works as part of the service delivery team (Print Operations)  that is aligned to one or more customers.  He/she will have focus on the following:

•  Delivering service that meets SLA and delights the customer  (KPI:  SLA achieved & high customer satisfaction)

•  Supporting the achievement of productivity improvements (KPI:  Value for customer & enhanced margin)

•  Contributing to service transformation and business growth (KPI: Further profitable service revenue)


Scope:
Specific:
•  The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.

General:
•  Entry Level with little or no prior work experience

•  Acquires basic skills to perform routine tasks

•  Work is routine and requires minimal problem resolution

•  Completes work with limited autonomy

•  Works with either close supervision or under clearly defined procedures


Primary Responsibilities:
•  Responsible for delivering high standards of quality of the finished document

•  Ensuring that all equipment used is correctly maintained

•  Keeping up-to-date records of all consumables used and ensuring minimum stock levels are maintained

•  Adhering to general good housekeeping practices

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